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Customer Satisfaction
We've partnered with Eliant, a professional customer satisfaction partner, to get honest feedback from our homeowners.
Our goal at Boone Homes is to make the process of purchasing and moving into your home a great experience!
We are proud to be recognized in the 2024 Eliant Annual Homebuyers' Choice Awards!
First-Year Customer Service Experience - 1st Place
The Eliant Award for Overall Home Purchase & Ownership Experience - Top 10 Finalist
First Year Quality Award - Top 10 Finalist
Design Experience - Top 10 Finalist
Fred Gillespie: Individual Representative for the Customer Service Award - Top 10 Finalist
Move-In Survey Scores
Homeowners receive a questionnaire from Eliant 1 month after their move-in date.
Mid-Year Survey Scores
Approximately 5 months after move-in, homeowners will receive a mid-year/customer service questionnaire.
Year-End Survey Scores
A Year-End questionnaire is sent by Eliant 10 months after move-in.
Everyone we have dealt with at Boone Homes has been excellent! Rick & Ed are professional and Rick has been great. We adore Harrison! We love our Boone Home!
Robin & Michael | Chickahominy Falls
We loved the end to end experience. Starting from the sales process, the structural design with Edward, the exceptional building process with William, the selection and interior-exterior design support from Carolyn and Susan, and after sales support from Mike and Fred. Every vendor we met for product selection had the same positive attitude and approach to customer service. A very special callout to William, Carolyn and Fred.
Sanjay & Vibha | Blair Estates
Just wanted to send you a note about Justin, who has been a key driver on our new home experience. His vast knowledge of the process, coupled with his ability to listen and follow up, as well as discussing options available to us, has been huge. He is one of the best I have seen and certainly do appreciate this caliber of a resource within Boone. Much appreciate him!
Wendy & Mike | Mosaic at West Creek
The quality is important to your company's reputation, and you have continued with the high quality. This is my third Boone home and this house is of high quality as were my previous two. We went out of our way to buy a Boone Home due to the reputation of high quality.
Ward & Kristin | Chickahominy Falls
William Harper was excellent to work with-- organized, professional, on time with delivery dates. Boone did a great job with keeping to the timeline and helping us meet deadlines. Carolyn and Susan were great to work with for choosing finishes and interior design. They were very knowledgable and patient. They were happy to price out different options. We hit a minor issue where the quartz in our master bathroom was out of stock, so we chose something else. It ended up not being what we wanted, and Alice and Carolyn helped to order the original choice. We are so happy with how the design finishes turned out and the quality of our home. We have heard from multiple people in the industry how high quality Boone is.
J.R. & Jessica | Blair Estates
Gary & Tina | Chickahominy Falls
I love my new Boone Home. It is gorgeous. And, it is going to be even more gorgeous once Angela and I have completed it's decoration! My 13-month experience with Boone Homes was exceptional. I felt I was an integral participant through each and every phase, beginning with Penny Moore! Your staff is absolutely fabulous. I LOVED everything about John Clevinger & company. I felt welcome at all times, and not one concern was overlooked. John was always present, pleasant, and personable. I feel very fortunate that he was assigned to my home! I LOVE everything about Edward, your VP of Construction!! Such a professional, so knowledgeable, and a delight to be around!!
Eddie Ann | Mosaic at West Creek
Mr. Edward Cutchins is upright and honest. My professional dealings with him let me know Mr. Cutchins is a man of his word. When he gives you his word on something he makes sure that “positive" happens!
Audrey | Chickahominy Falls
Arshad & Rona | Reed Marsh
David (Superintendent), Edward Cutchins (VP of Construction), and Steve Lunde (Production Manager) were very knowledgeable, honest, friendly, and communicated desire to get things right. Responses were quick, sincere, and it was obvious they cared to get it right. I appreciated working with all of them and felt trusting that it would go well. This was very important to me!! Most important was that the house was delivered when they said it would be - even a week early!! Given all the stories I have heard about other builders, this was such a delight and so important as we made all the plans to move.